Operations

Data management:

  • Any interaction with website agent from verified existing client add interaction to CRM

  • Upload every interaction with AI agent to Agent Service Management

  • After every single google meeting download transcript, send to summariser and save within our Goggle drive under Meetings summary folder and CRM

  • Whenever video/audio file uploaded to new meeting file, take transcript and create summary saving it within the meetings summary folder

  • Back up all data on CRM to client file on google drive

Communication:

  • Email both admins whenever negative sentiment with website interaction, but if its because the application has stopped working/gone down it sends a text alert to both admins.

Email:

  • Every time an email is copied/moved into 'GPT' folder in email inbox, automatically draft response with EmailGPT and save in drafts

  • 7 Days after project complete - if no testimonial received send use 'testimonial & affiliate' prompt with email GPT to send email

  • any automatic email to client/lead send from assigned admins email inbox

  • any time there is an error within our operations or application alert all admins within slack channel

Systematic analysis:

After every interaction with the website agent send to Sentiment analyser and record the sentiment and interaction in ASM

  • If negative sentiment alerts admins via email

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